For delivery information, please see our shipping page

For our Terms and Conditions please see conditions of use

If you have a question that is not answered below in our FAQs or on any other page, please feel free to contact us

Frequently Asked Questions

Is this site discreet?
Do you sell names and addresses to 3rd parties?
Is this site secure?
How quickly can I expect to recieve my order?
If an item is unsuitable can I exchange it?
What should I do if an item is faulty?

Is this site discreet?

YES, completely. We treat all orders and enquiries with complete discretion.

All orders are also shipped in plain discreet packaging. TOP

Do you sell names and addresses to 3rd parties?

NO, we never have and never will. TOP

Is this site secure?

YES. All our account information pages are secured with SSL 128-bit encryption.

Our site links to Nochex secure server at the credit card information request stage of our checkout. TOP

How quickly can I expect to recieve my order?

All our products are held in stock. All orders received Monday to Friday between the hours of 8am to 3pm will be shipped that day guaranteed. If your order is placed outside of working hours it will be shipped the next working day. Please see our shipping page for more information. TOP

If an item is unsuitable can I exchange it?

All of our goods come with a 14 day satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of receiving your order and we will exchange it for an alternative product or refund your money (P&P costs are non refundable).
Our returns conditions are:
1.The goods MUST BE unused (we adhere to strict health and hygiene conditions).
2.The goods must be in their original condition & packaging.
3.The goods must be received back at our office within 14 days from the day you receive your order.
4.Lingerie and items of clothing are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. TOP

What should I do if an item is faulty?

Simply return it to us stating what is wrong. We will happily exchange it for you. TOP